Wish Me Luck Candles – Horrible Customer Service – Xbox One/PS4 Candle Review Horrible Customer Service

This is my less than thrilling Wish Me Luck candle experience. If you don’t know what Wish Me Luck candles are, they are a company (who claim to be the “Official Money Candle”), who sells 21oz soy candles that have hidden money inside. I hadn’t heard of them prior to their “Xbox One/Play Station 4” candle promotion, which is which is what this review will be about. 🙂

On April 25th, 2014, Wish Me Luck Candle Company posted this on their Facebook page:

So I hurried on over to their website and snagged a “Love Spell” candle from this promotion. I was in the middle of cooking dinner, but had to hurry, because they were going to “sell super fast!!”. 😉

I was prepared to wait a week or two for them to ship. I hadn’t expected it to take so long, but was excited to see they had sold out a little over two weeks later.

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Yes!! Sold out and they’re going to ship on the 14th/15th!

The 16th rolls around (Friday, almost a week after selling out).. I still don’t have a shipping notification, so I post on their facebook page asking if things have been delayed a day. I don’t get a reply to my post, but they do post on this on their facebook:

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I am slightly confused, since I figured the candles would have been poured before running this sale. But I am reassured that I should receive a shipping notice sometime before Monday. I’m beginning to get anxious.

Monday evening, no shipping notice. I am starting to wonder.. I was one of the first to place my order. They took over TWO WEEKS to sell out. If they are shipping in batches, why wasn’t mine shipped in the first batch? Something is starting to seem fishy. They update their Facebook again, which an update that is less than truthful.

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Now, I have shipped quite a few things in my lifetime. I have printed labels at home, as well as just taking them to the post office and having them printed off there. I have NEVER had to wait for them to be scanned in, before I got a tracking number. At this point, I am sure the company is lying. I don’t understand why, though. Why not just tell everyone that things have been delayed a few days?

Tuesday night. Still no tracking. I leave a message on their facebook page asking for an update, and receive a message from a strange man’s personal facebook. It takes me a minute of looking at his profile, to realize he is the “CEO” of Wish Me Luck candles. How nice of him to introduce himself.. 😉

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So my first encounter with the “CEO” is asking if I want a refund. A refund for a package that is out of his hands, since he shipped them the night before? But let’s be real, here.. he didn’t even FINISH his first message. “Like to be refunded that’s”… that’s, what? Impossible, because you don’t have my package? Hah! This is my last time ordering, for sure.

 

Wish Me Luck Candles Xbox One Play Station 4 Review

This was Tuesday. SATURDAY I receive my package. It was shipped USPS Priority Mail 2-day. Let me break that down for you.. “Shipped Monday”, received Saturday. 5 days. So, I receive the package, open it, the candle smells amazing. A good strong “Love Spell”.

Wait. When was the Click – n – Ship label printed? Oh. WEDNESDAY. The 21st of May. I look at Daniel and laugh.. for someone who was so insistent that they shipped Monday, it’s hilarious to have proof he was bluffing.

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I light the candle, go do some yard work.. It’s really getting to me that he flat out lied. The OWNER of a company cared more about his money, than keeping his customers happy. So I came in a messaged him with the picture of the CNS label.

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The response I received was mind blowing.

 

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ANOTHER lie. This time, he thanks me for “being an adult about it”.

 

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Apparently Shawn Higgins thinks anyone that has a problem with his customer service, is a “child”. That it doesn’t matter if he ticks off one customer, because he has plenty of others that will buy his product. The words of an upset customer mean nothing to him.

Classy.

Now, I can say that the candle was nice. I won $5 out of it, and we could smell it long after putting it out. Exactly what you would want out of a candle. However, our experience with the company and the owner, have in fact, “killed’ the company for us. I would never give my money to a company who thinks of an upset customer as “a child”, and has no sense of customer service.

To add to this.. It is now the 27th. I am in a group with 200+ candle/wax fans, many of which ordered from Wish Me Luck Candles during their Xbox/PS4 promotion. There are still quite a few who have YET to receive their shipping notices OR their candles. And although I cannot use the names or screenshots from their conversations with Shawn Higgins, I can tell you that I am not the only upset customer he referred to as a child.

Wish Me Luck Candles, they produce okay candles with horrible customer service. Let’s see if we actually have a winner in this promotion, and if they actually receive their prize. Or if this is one giant scam. 🙂

 

Diamond Candles – How To The Fix Air Pocket In Your Candle

I frequent the Diamond Candles Facebook page, where customers post their ring reveals and we all “Ooo” and “Ahhh” over them. In the last few months, I have seen customers complaining about their candles coming with air bubbles in the bottom. Some women have gotten down right angry, going so far as to demand a refund for their “faulty product”.

I am not affiliated with Diamond Candles. They do not have a rep program, so I am not someone that sells their candles for a pocket profit. I am simply a customer that thoroughly enjoys their candles with the surprise inside.

Now that we have that out of the way, I want to show what I have learned.

Soy candles are soft. Diamond Candles uses 100% soy wax. During the winter months (this year being EXTRA cold), when that soft soy wax freezes on it’s way to your warm cozy living room, it pulls away from the glass jar. This causes an optical illusion, making it appear that there is section of wax missing. It is referred to as “shrinkage”.

I have received many frozen candles this Winter. The air pocket appearance doesn’t bother me, because I know what it is. But I know there are people out there that order these candles as gifts, and want them to appear perfect. When I received my Honeysuckle candle last month, it had a gnarly “bubble” around the bottom. I had just seen a woman stomping her feet on Diamond Candle’s Facebook page, about how her candle was absolutely, positively, without a doubt, missing wax. So I decided to see what would happen if I ran my candle under some hot water, to warm the wax back up. Sure enough.. that “air pocket” filled right in – in other words, the wax expanded back against the glass as it “thawed”. It took a few minutes, but my Honeysuckle candle came out looking perfect!

Diamond Candles Wax Shrinkage Missing Wax

Let your candle warm to room temperature for a few hours before attempting this. If you immediately run your candle under hot water, the glass jar will shatter.

Now, like I said, soy candle shrinkage is totally normal. It happens to a lot of soy candles during the cooling process (if it cools too quickly), and especially during this extreme cold. But hopefully this trick will help anyone who has a problem with the appearance of their candle! 🙂

Spicy Subscriptions Deluxe Spice Box – February 2014 Valentine’s Review

This is my experience with Spicy Subscriptions – an adult toy and accessory monthly subscription. I am extremely unhappy.This is their February 2014, Valentine’s Day, Deluxe Spice Box.

On the first of this month (February, 2014) I signed up for their Deluxe Spice Box for $34.95 a month. There were two options – a Spice Box, or the Deluxe (which included a few more items). So I went with the more bang for my buck option.

When signing up, I was prompted that if I was a US resident, I could order by February 8th to receive their Valentine’s Day box. Score! It was the first, I made the deadline.

Shortly after ordering, I received an email confirmation stating my first box would be shipped during the first 10 days of March. I was confused.. so I went back, and took a screenshot of their site (with the pop-up about the Feb. 8th deadline), to email the company. The email I got told me I could either get the February box and forfeit my March box, or I could wait and get the March box. However, I would be billed TWICE before ever receiving a box. So, I went ahead with February.

My February box arrived yesterday, and this is what I received:

Spicy Subscriptions Deluxe Box February 2014 Valentine's Day

With this card, detailing the items:

Spicy Subscriptions Detail Card

My very first reaction was, “Is this a joke? A PEN?”. A ballpoint company pen, with a two inch piece of feather boa glued to the top. I didn’t receive any of the “sample oils and lubricants” it states I should have received. So this means that this pen is worth $6? I mean, if I wanted a pen, I would have gone to Target and got one. I don’t understand how this fits into an Adult Subscription box.

The toy was alright, and the oil was small, but fine. However, this card game, “31 Sexual Favors”, is worded as though a grandmother is trying to coach us. With cards like, “Lick and tease his privates with your mouth and tongue”, and, “Have him spank you while making love”. It’s hard to keep a straight face! Can anyone take this seriously?

I pull their site up again, still confused about this box. I could have sworn I was supposed to receive more than 4 items (+ a pen).

Their site, now different than when I placed my order, gives two very different descriptions of what you will receive in your box. The first is this, which is only giving the description of a “Spice Box” (the lower “level” of the two choices):

Spicy Subscription Box Contents

In my box (the “deluxe”) I received the following:
1 Toy
2 Full Sized Products
1 Trial
And one pen.. I still can’t get over this one.

So, the box I received is lacking MORE than what I would get in a “Spice Box” for less money.

You click “View Boxes”, and it takes you to a where you choose which box you want. The description at the bottom (pictured) doesn’t change, regardless of which option you choose.

Spicy Subscriptions Box Contents

Again, I received:
1 Toy
2 Full Sized Products
1 Trial
And a pen..

Still, this is less than what is advertised. Based on either description, this box contained less than what I paid for.

At this point, I’m feeling very frustrated. I contact a few other people that received the same box this month, and they all received the same. We were all deceived.

I email the company, asking why I received less in my box than what I was told I would get, and I got this reply (click image to view larger)..

Spicy Subscriptions Customer Service Email

Apparently, it’s a gamble whether or not you actually get what you paid for with this company. Not only that, but they state the samples are an “added bonus” and do not contribute to it’s cost.. yet, the card they sent me, states those items (that weren’t included) are worth $6. However, I am still not understanding how a ballpoint writing pen is a “sample” in an Adult Box.

So I take to Facebook. My post on their Facebook page, asking if anyone had received their box and stating that I felt something was missing, was deleted (after people posting they agree). My posting capabilities revoked. Minutes later, Spicy Subscriptions posts this on their Facebook page..

Spicy Subscriptions Facebook Screenshot

Professional, eh?

Now, as upset as I am that I feel their box was misrepresented and their customer service lacking, the only thing I asked is for a partial refund. Refund me half of my money, since I only got half of my box.

As of yet, this request has gone unanswered, and a Paypal dispute opened.

My advice, to anyone who is looking to sign up for an Adult Subscription Box, is to go with a company other than “”Spicy Subscriptions”. They have false advertisements every which way. They say “Cancel Anytime!”, however, you are unable to actually log into your account to do so. You are greeted with an error message. Despite multiple people complaining about this, the problem has not been fixed. The only way to cancel is to email the company, to which they ignore. The only way to get a response to an email asking for cancellation, is to post on their Facebook page.

I subscribe to various other monthly subscriptions – mostly beauty – all of which have spot on customer service. If you have a problem, places like Ipsy, BirchBox, BoxyCharm and Beauty Box 5, are quick to resolve whatever issue, or answer any question, you may have. I expected more from Spicy Subscriptions, considering the price of their monthly box, $34.95!

 

Diamond Candles Review and Ring Reveal – Cranberry Chutney

I have been eyeing Diamond Candles for some time. The concept is intriguing – a ring valued from $10 to $5,000 hidden inside each 21oz soy candle. How fun is that? With Christmas right around the corner, I decided this would be the perfect “excuse” to try these bad boys out! Here is my review. 🙂

The candles arrived quickly, and all smelled fabulous. How could some of these be gifts for other people?!

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I kept Cranberry Chutney. It was tart, bold and fruity. When lit, you could smell it all throughout the house. Did I mention that these candles have a burn time of 100+ hours?

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Two hours into burning, and I’m getting antsy.. I can’t see my foil wrapped surprise yet, but I know it’s RIGHT there, so I go digging. A pair of needle nose pliers pull it right out.

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The ring is pretty and purple! I suspect it is only a $10-$50 ring, given it has no markings on the inside. It fits, though, and was a fun surprise.

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I am hooked! Here is a 20% off coupon code for you to try your own Diamond Candles Ring Candle! Check back often, as they are constantly updating their inventory with new exciting scents.

Diamond Candles 20% Off Coupon